





Questions & Answers
Have a Question?
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Cómo se pliega el bastón? No consigo hacerlo. Gracias
Hola,
Gracias por tu mensaje.
Puedes ver este video donde se muestra cómo plegar el bastón paso a paso:
https://youtu.be/6tdjTb8cF0I?si=H84re3N889W7iZiKEn general, los bastones plegables funcionan soltando las secciones y doblándolas juntas, ya que están unidas por un cordón interno elástico ().
Si después de ver el video aún tienes dificultades, por favor envíanos una foto o video de tu bastón y te ayudaremos con más detalle.
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Dear Customer,
Thank you for your message.
You can watch this video to see how to fold the cane step by step:
https://youtu.be/6tdjTb8cF0I?si=H84re3N889W7iZiKIn general, folding canes work by gently pulling apart the sections and then folding them together, as they are connected by an internal elastic cord.
If you still have difficulty after watching the video, please feel free to send us a photo or video of your cane and we will be happy to assist you further.
Best regards,
Customer Support Team
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Do any of your canes have a pivot base ?
Dear Customer,
Thank you for your question.
Yes — we do offer a cane that has a pivot (swivel) base tip option.
Please check the following product for the pivot base cane tip:
🔗 https://www.supregear.com/products/b0822ftl25-cane-tip
If you’d like help selecting the correct cane model to pair with this tip, or have any other questions, feel free to let us know!
Best regards,
Customer Support Team
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Is this foldable cane 5/8 inch or 3/4 inch? I'd like to know because I want to order extra or replacement rubber tips. They come in the 2 different sizes, Which one do I need to get for this cane?
Dear Customer,
Thank you for your message. The foldable cane you purchased uses 3/4 inch rubber tips. You may order extra or replacement tips in this size, and they will fit correctly.
Best regards,
SupreGear Team
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is it strong enough for support getting up off the ground or off the floor?
Dear Customer,
Thank you for your interest in our 5-Level Adjustable Height Walking Stick Folding Cane.
Please kindly note that this product is designed to assist with walking and balance. It is not intended to be used for bearing full body weight when getting up off the ground or floor. For safety reasons, we do not recommend using it as a tool to rise from a seated or lying position.
Best regards,
SupreGear Team
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How soon could I get this can if I order today
Dear Customer,
Delivery typically arrives within 3-5 business days.
For orders placed in remote or rural areas, shipping may take longer.
If you have any questions or concerns about your shipment, feel free to contact our customer support team for assistance.
Best regards,
SupreGear Team
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How do U adjust height
Dear Shirley,
Thank you for your inquiry.
Here's a step-by-step YouTube video guide on how to adjust the height: https://youtu.be/bpFMmHRHvxY
If you have any further questions or concerns, please don't hesitate to contact us.
Best Regards,
SupreGear Team