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Have a Question?
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What is the return policy and restocking fee if it is not liked/comfortable by patient? For Segmented Alternating Air Pressure Mattress Pad, Long Strip-Shaped SKU: US-EY-APM-B01-1
Dear Customer,
Shipping Fees
For returns not related to product quality, the customer is responsible for the return shipping cost and must provide a valid tracking number.
If SupreGear arranges the return shipping, the cost will be deducted from your refund.For returns due to quality issues, SupreGear will cover all shipping costs.
Restocking Fee
A 10% restocking fee applies to regular items.
Certain products, such as medical beds and massage chairs, are subject to a 40% restocking fee.Non-Refundable Fees
Shipping, delivery, installation, and any service-related fees are non-refundable.
Mattress Returns
Only unused mattresses are eligible for return or exchange.
SupreGear Team